"Very useful course. Thanks for creating it and for your support to each of course participants" ~ Giedre Mile, Spa & Health Club Manager, Ireland
"This training made me more confident and motivates to work on upselling."
"Heidi's great skill is her ability to bring her wealth of knowledge and experience of spa facilities & operations to a business and develop its offering and marketing to take advantage of the opportunities presented in the marketplace. Heidi is a most knowledgeable and experienced Spa Business Leader. Her diverse skill sets include people development, products, treatments, process management, policy implementation and identifying Sales and Marketing opportunities. Heidi took the time to understand the business objectives of our company and used all of her expertise to align the Spa offering to support all of our efforts in achieving our qualitative & monetary goals."
Heidi worked very closely with us in the River Spa at a crucial time for the business. She was instrumental in assisting with changing the business model in the spa, bringing her valuable experience to us. In the year Heidi was with us, she guided the spa management to implement procedures with a long term vision. She assisted in training staff, which assisted us in building a solid team and has lowered our staff turnover. I am happy to say that the good practices she implemented are still continuing, even after we cut the cord! She was a pleasure to work with, and I would have no hesitation in recommending her.
"Working with Heidi at One &Only Reethi Rah Maldives was a huge highlight in my career, after being on the Island as Head Therapist for 6 months Heidi came on board and really spent time mentoring me in all aspects of the spa business, sharing experience and knowledge she empowered me to really push myself and was there to coach me every step of the way.
During my time working with Heidi I was exposed and involved in analyzing the monthly P&L , preparing the budgets for the year, sales and marketing plans , team development, target and incentive setting along with the day to day running of a 6 star resort spa.
As a Spa Director Heidi was hugely passionate about her role, encouraging and supportive, extremely motivated and very inspiring, so much so that I continued my journey into Spa Management with confidence from the wealth of spa knowledge she shared with me. As a Spa Director myself now I hope I can inspire and develop my team in the same way Heidi did me."
"Having worked with Heidi Grimwood early in my spa career. She was one of the major inspirations throughout my journey in this business. She took me under her wing and was very willing to share her skills and experiences. I learned a lot from her in those early years and since then she has always been a source of encouragement. I am a Spa Director myself now and have helped to open 2 stellar Spas throughout Canada. As well I have managed and am still managing luxury hotel spas. I thank Heidi for her guidance!"